Reference

Open pestaqq Privacy Policy for your account

This page explains how we handle the account details you give us, the device signals your browser sends, and the payment references tied to DANA, OVO, GoPay, and…

Account dataCookie settingsDANAQRIS
pestaqq Open pestaqq Privacy Policy for your account
HELP ROUTES

Browse pestaqq contact paths for privacy requests

If you need a copy of your record, a correction, or a deletion request, use the same route you already use for account help so we can match the request to the right profile. Our privacy team handles requests through 24/7 live chat, the in-account form, and email follow-up after verification. Keep your registered phone number ready; we check it before any change is processed.

Team online

24/7 live chat

Open chat from your account area and send the privacy question there. We use it for urgent access checks, record copies, and correction requests, then confirm identity before we change anything.

Logged-in form

Use the form after you sign in when you want a deletion request or a data correction. It keeps the request attached to your profile, which makes the next verification step faster.

Email follow-up

After we verify the request, we can continue by email for the documents or status update you asked for. This keeps the thread readable and gives you a copy you can save.

COOKIE CHECKS

Switch between data, cookies, and security checks

We handle privacy in small steps: ask only for what we need, match payment references to the account, and reduce the fields we keep once the task is…

Data minimisation

We ask for account details, contact fields, and the payment reference needed to match DANA, OVO, GoPay, or QRIS activity.

Cookie handling

Cookies keep your session open and remember device choice, such as desktop or mobile browser.

Access checks

When a change request arrives, we compare it with recent login time, device path, and registered phone number.

Retention rules

We keep request logs, payment references, and support transcripts only while they still serve account handling, dispute response, or local…

Contact route

For privacy changes, start with the in-account form or 24/7 chat after login.

Change record

Every approved update gets a dated note that shows what changed and when.

Open common questions about privacy handling

These questions cover the parts of the privacy policy that most often need a second look: what we keep, how we verify changes, how long we store records, and how to reach us. If your question is about a correction, a copy request, or a login concern, use the logged-in route first so we can match the request correctly. We answer with the same rules for every account in Indonesia.

We keep the details you submit for access and support, such as your name, contact field, device signal, and request history. We use them to match your profile, confirm actions, and meet local legal duties.

We keep the transaction reference and status needed to match the payment and answer a dispute. Wallet PINs, passwords, and full card secrets stay outside our system, so only the minimum record is retained.

Yes. Send the request through the logged-in form or chat after you sign in, then we compare it with your current record and recent access before we accept the update.

We keep records only while they are needed for account handling, payment checks, dispute response, or local legal duties. After that, we remove or anonymise the parts that no longer serve a clear purpose.

Yes. Use the account form or chat, confirm your identity, and we will share the record set we are allowed to provide. Some items may stay back if security or local law requires it.

Use 24/7 live chat for urgent checks, or send the request through the logged-in form if it is not urgent. We route it to the team that handles access, corrections, and deletion requests.